ResourceFull connects survivors with providers to get the resources they need.
Problem
During the first profiles usability testing for ResourceFull, we found that users assumed that they could apply to providers on behalf of others.
1.
Solution
Implement sharing
Users originally did not have the ability to share providers with people. Adding a share button decreased the amount of people applying for others and increased the amount of people that would be using ResourceFull.
Research
Lo-Fi Wireframes
“I want to apply for people who aren’t able to do so themselves”
“Would I be able to use my account to apply for someone if they don’t feel safe to do it on their device?”
2.
Pop up reminders
Pop ups reminded users that ResourceFull was for personal use. Pop ups also gave users the option to easily share providers with people who did not have ResourceFull.
Hi-Fi Wireframes
Final wireframes of AnnieCannon’s share feature designed on Figma.
Conclusion
Working at AnnieCannons has been a wonderful experience. Designing inclusive and accessible user experiences has been very fulfilling, knowing that my work directly impacts the lives of those overcoming adversity to thrive in the tech industry. Being part of such an inspiring team has allowed me to combine my passion for design with meaningful impact.